Book for Summer 2026 with 10% of discount.

+34658403645

Booking

Frequently Asked Questions

What insurance do vans have?

All our vans come with comprehensive insurance with a deductible of 600 euros. This comprehensive insurance offers wide coverage, including protection against collisions, third-party damages, theft, vandalism, and other unforeseen events. The 600 euros deductible represents the maximum amount you would be responsible for in the event of a claim before the insurance covers the rest of the costs. This provides you with strong and complete protection for your trip while keeping the rental fee affordable. If you want more information or to customize your insurance, feel free to contact our team - we'll be happy to assist you!

What is the minimum age to rent a camper?

The minimum age to rent a camper with us is 25 years and at least two years of driving experience with a valid driver's license is required. This policy ensures the safety and driving experience of our customers, while giving them the opportunity to enjoy a camper trip from an early age. If you meet these requirements, we're ready to help you plan your camper adventure!

When is the rest of the payment due?

During the booking process, a 30% payment of the total fee is required. The rest of the payment can be made upon arrival, either in cash or by bank transfer, according to your preference. In addition, you will have to pay the deposit at that time. Our team will be available to provide you with detailed information on payment methods and help you complete the remaining payment process so you can begin your exciting camper trip. We look forward to welcoming you soon!

How do I proceed if I have an accident or cause damage to the van?

In case of an accident or damage to the van, follow these steps:

  1. Call us: If the incident is not serious, please contact us immediately at the contact number provided in your rental documentation. We will be available to provide you with guidance and assistance.
  2. In case of emergency: If it is a serious emergency requiring medical or police assistance, call the local emergency number, which in Spain is 112. Safety is always the priority.
  3. 24/7 Assistance: For assistance 24 hours a day, 7 days a week, you can contact our helpdesk at +34 934 89 05 67. We will be ready to help you at any time.
  4. Photographic documentation: Take photographs of the damage to the van, if it is safe to do so. These images can be useful in processing any insurance claim and documenting the situation.

Remember that we are here to support you in difficult situations and ensure that your rental experience is as smooth and safe as possible. Your safety and well-being are our main concern.

What equipment does the campervan have?

Our campervans are equipped with everything you need for a comfortable and convenient experience. The equipment includes:

  • Linens: We provide clean and fresh linens for a good night's sleep.
  • Towels: We offer towels for your personal use, so you don't have to worry about packing your own.
  • Gas stove: Each campervan includes a gas stove, along with a gas cartridge, so you can prepare your meals with ease.
  • Cooking Utensils: In addition to the gas stove, we provide you with essential cooking utensils, such as pots, pans, plates, cutlery and other utensils.
  • Outdoor Table: We have an outdoor table so you can enjoy your meals outdoors.
  • Outdoor Chairs: We also provide outdoor chairs for you to relax and enjoy the surroundings.

Question: Can I travel to other islands?

Answer: Yes, you can travel to other islands! However, it is important that you let us know in advance about your travel plans to other islands. This way, we can help you coordinate and plan your trip more effectively. If you wish, we can also provide you with information on transportation options, such as boat trips, to make your trip to other islands even easier and more exciting. We are here to help you get the most out of your camper adventure, so don't hesitate to contact us for any questions or further assistance!

Where can I park in Tenerife?

In Tenerife, you will find several parking options for your camper. Here are some recommendations:

  1. Public Parking: In urban areas and major cities, there are public parking lots where you can park your camper safely. Some of them are paid, while others may be free of charge.
  2. Camping areas and rest areas: Tenerife has designated camping areas and rest areas where you can park your camper. These areas usually offer services such as restrooms and picnic areas.
  3. Campgrounds and Caravan Parks: On the island, you will also find campgrounds and caravan parks that offer facilities for parking campers, as well as additional services such as electricity and water.
  4. National Park Parking Permits: If you plan to camp in national parks, it is important to obtain the appropriate permits, which are usually required. You can obtain these permits from the official websites of the national parks.
  5. Park4night App: To find parking and camping spots, we recommend using the Park4night App. This application is an excellent tool for locating sites recommended by other travelers and obtaining information on parking, nearby services and reviews from other users.

Always remember to respect parking regulations and local rules. The choice of parking will depend on your location and your travel plans. If you would like specific recommendations for your destination or more details about parking options in Tenerife, please do not hesitate to contact our team. We are here to help you enjoy your trip to the fullest.

Check in and Check out

Check In: For the check-in process, we ask you to let us know your arrival time in advance. When you arrive, it will be necessary to sign the rental contract. Our team will be available to assist you in this process and make sure that everything is in order so that you can start your trip smoothly.

Check Out: When it is time to check out, please note the following:

  • Empty the chemical toilet and gray water from the camper following the instructions provided. This is essential to maintain the hygiene of the camper.
  • Remember that the deposit will be returned 48 hours after the end of the rental period. This time is used for inspection and verification of the camper.
  • If you have any questions or need assistance during the check-out process, please do not hesitate to contact our team. We are here to ensure that you have a satisfying and worry-free rental experience.